Our Returns, Refunds & Complaints Process
Our Fresh Flowers Guarantee in Golders Green
At Golders Green Flowers, we take immense pride in being your trusted local florist, creating beautiful arrangements for households and businesses in and around Golders Green. With our Fresh Flowers Guarantee, every bouquet is personally hand-packed and delivered with care to ensure optimal freshness and satisfaction on arrival. Your happiness with our flowers is our top priority, and we stand by the quality of every order.
Damaged-on-Arrival Policy
We understand how important it is that your flowers arrive in perfect condition. If, upon delivery, your flowers appear damaged, wilted or not up to expectations, please notify us as soon as possible. We recommend contacting us within 24 hours of receipt, with a photo if possible, to help us resolve any issue swiftly. Our team will review and arrange a prompt solution so you can enjoy beautiful blooms as intended.
Freshness Window & Our Commitment
Golders Green Flowers guarantees the freshness of our floral creations for a minimum of five days from the date of delivery, provided they are cared for according to the simple instructions included with each order. Should your flowers fade or lose their vibrancy before this freshness window, even with proper care, please reach out so we can put things right. We are dedicated to backing our promise of freshness and lasting beauty for every customer in the Golders Green area.
Refunds and Replacement Options
Your satisfaction is at the heart of everything we do. If you receive flowers that are damaged, deteriorate before our five-day Fresh Flowers Guarantee, or are not as described, you may be eligible for a refund or a replacement. Once we've reviewed your claim (often involving a quick call or photo to verify), we can either:
- Issue a full or partial refund, depending on the circumstances
- Arrange for a fresh replacement bouquet to be delivered at the earliest convenience
We understand special occasions matter, so we act quickly and with care to resolve any issues. Refunds are usually processed to your original payment method. Please allow a few working days for transactions to appear on your statement, depending on your bank.
How to Make a Complaint
We work hard to maintain our reputation as Golders Green’s trusted local florist, but if something isn’t right with your experience, we want to hear from you. Please get in touch as soon as possible with the details of your complaint, including your order number and what went wrong. Our helpful team will investigate promptly and keep you informed every step of the way. We treat all feedback seriously, using it to improve our services and ensure your complete satisfaction.
Trusted by the Golders Green Community
Golders Green Flowers is proud to serve local households, offices, schools and businesses throughout the neighbourhood. Our reputation is built on quality, reliability and a genuine passion for floral design. If you have any concerns with your order, rest assured that our team will work diligently to resolve it, always with the warmth and attention you’d expect from your local florist.
Thank you for choosing Golders Green Flowers – where your satisfaction, and the freshness of our flowers, is always guaranteed.
