Golders Green Online Flower Delivery Terms & Policies

Golders Green Flowers: Terms & Conditions for Online Flower Delivery

Introduction

Welcome to Golders Green Flowers, your trusted provider for online flower delivery in Golders Green and surrounding areas. By accessing our website and placing an order, you agree to abide by these Terms & Conditions (the "Terms"). Please read them carefully before using our services. If you do not agree with any part of these Terms, you are advised not to use our website or place orders. These Terms apply to all customers within Golders Green and neighbouring regions.

1. Definitions

In these Terms & Conditions, "we", "us", or "our" refers to Golders Green Flowers. "Website" means our online platform for flower ordering and delivery. "You" or "your" refers to the customer or user accessing the website or purchasing from us. "Order" refers to the request for goods (flowers and related products) made via the website.

2. Order Process

We offer a seamless online flower delivery service throughout Golders Green and adjoining localities. Orders can be placed directly through our website by selecting your desired floral products, providing recipient information, and confirming your delivery slot.

A summary of the order process is as follows:

Product Selection: Browse our range of floral arrangements, bouquets, and related items. Product descriptions, images, sizes, and prices are displayed for each product. Please note that flower varieties and colours are subject to availability and seasonal supply.
Order Confirmation: After selecting the products, proceed to the basket and review your choices. Enter the required recipient and delivery details accurately. You are responsible for ensuring all given information is correct.
Placing the Order: Once you are satisfied with your selection, complete the checkout process by providing payment details. By placing the order, you are making an offer to purchase our goods, which we may accept at our discretion. An order confirmation email (not acceptance) will be sent to you outlining your details and products ordered.
Acceptance: Your order is accepted, and the contract of sale is formed only when we dispatch the flowers and send an official "dispatch confirmation" email. We retain the right to refuse or cancel orders at our discretion, for example, due to product unavailability or if payment authorisation fails.

3. Product Availability and Substitutions

We strive to ensure all items listed are available; however, all flowers and accompanying materials are subject to seasonal availability. In cases where specific flowers or containers are unavailable, we reserve the right to substitute with similar products of equal or higher value, maintaining the overall aesthetic of the arrangement. We will attempt to contact you if significant substitutions are necessary, but reserve the right to proceed if time constraints exist (particularly for same-day delivery or time-sensitive orders).

4. Delivery Policy

We provide online flower delivery services across Golders Green and nearby areas. Delivery time slots are selected during checkout, and we make every reasonable effort to deliver on your chosen date. However, delivery dates and times are estimates and cannot be guaranteed, particularly in cases of circumstances outside our control, such as severe weather, traffic incidents, or unexpected events.

It is your responsibility to ensure accurate recipient details are provided, including address and contact information. Inaccurate or incomplete details may delay delivery or prevent it entirely. Where delivery is not possible due to recipient absence or inaccuracies, we will seek to contact you and may attempt redelivery, at our discretion. Additional charges may apply for redelivery or returns.

5. Payments

All prices displayed on the website are in Pounds Sterling (£) and include VAT unless stated otherwise. Prices exclude delivery charges, which are calculated and displayed at checkout based on location and service selection.

Payment is required in full at the time of ordering. We accept payment by major credit and debit cards through our secure online payment gateway. By submitting payment details, you confirm that you have the authorisation to use the selected method.

We use third-party payment processors to facilitate online payments. While we take reasonable measures to ensure the security of your transactions, we cannot be held liable for any losses or damages arising from the use of such processors unless caused by our negligence.

6. Cancellations, Amendments & Refunds

Cancellation: Orders can be cancelled up to 24 hours before the scheduled delivery date by contacting us via the website. Cancellations within 24 hours of the scheduled delivery date may not be possible, especially if the order has already been prepared or dispatched.

Amendments: If you wish to amend your order (change delivery details, recipient, or message), please contact us as soon as possible. We endeavour to accommodate amendments before the order is prepared or dispatched but cannot guarantee amendments for last-minute requests.

Refunds: Refund requests are considered in line with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Perishable goods, including fresh flowers, are generally exempt from cancellation once the order has been processed or dispatched. However, if you receive goods that are faulty, damaged on arrival, or not as described, please contact us within 24 hours of receipt with photographic evidence where possible. We will assess each case and, where appropriate, offer a replacement, repair, or refund as per statutory rights.

7. Quality and Customer Satisfaction

We pride ourselves on delivering high-quality flowers and excellent customer service. Flowers are perishable and should be cared for according to the guidelines provided. If you are not satisfied with the quality of your order on arrival, please notify us promptly (ideally within 24 hours), providing images and a clear description of any issues. We will review your feedback and aim to resolve all valid concerns promptly, offering replacements or refunds where applicable.

8. Liability

Our liability to you is limited to the total value of your order. To the fullest extent permitted by law, we are not responsible for indirect or consequential losses, including but not limited to loss of revenue, loss of business, goodwill, or reputation. We accept no liability for failure or delay in performing our obligations where such failure arises from events beyond our reasonable control (including, but not limited to, natural disasters, pandemic, strikes, or road closures).

We do not accept liability for products that have been used, displayed outside, or not cared for in accordance with guidance once delivered. Where third parties accept or sign for deliveries on your behalf (e.g. at concierge, neighbour, or reception), this is deemed successful delivery, and we are not liable for subsequent loss or damage.

9. Intellectual Property Rights

All content on our website, including images, product descriptions, graphics, and branding, remains the property of Golders Green Flowers. Content is protected by applicable copyright and intellectual property laws. You may not reproduce, copy, or exploit any content from this site for commercial purposes without our express written consent.

10. Privacy and Data Protection

We are committed to protecting your privacy and handling your personal data in accordance with applicable UK data protection laws. Information collected during the ordering process is used only to fulfil your order and communicate with you where necessary. For further details, please refer to our Privacy Policy, available on our website.

11. Governing Law and Jurisdiction

These Terms and any disputes arising from them or your use of our flower delivery services are governed by and construed in accordance with the laws of England and Wales. By using our website and services, you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

12. Changes to these Terms

We reserve the right to update or modify these Terms & Conditions at any time. Any changes will become effective immediately upon posting on the website. It is your responsibility to review these Terms regularly. Continued use of our services constitutes acceptance of any revised Terms.

13. General Provisions

If any part of these Terms & Conditions is deemed unlawful, void, or unenforceable, then that provision shall be deemed severable and will not affect the validity and enforceability of the remaining provisions. No waiver by us of any breach of these Terms shall constitute a waiver of any subsequent breach.

14. Coverage Area

These Terms & Conditions apply to all customers using our online flower delivery service in Golders Green and the wider locality. Please ensure you check our delivery area before placing an order. We reserve the right to decline orders outside our stated coverage.

15. Contact and Complaints

If you have any questions regarding these Terms & Conditions or wish to make a complaint about our flower delivery in Golders Green or nearby areas, please contact us through the website's online form. We endeavour to respond in a timely fashion and aim to resolve all queries fairly and efficiently.

Thank you for choosing Golders Green Flowers. We appreciate your custom and aim to provide a reliable, quality service for all your online flower delivery needs in Golders Green and beyond.